Shipping policy
Thank you for choosing The Crochet Boutique UK. Your satisfaction is our priority, and we aim to deliver your orders with efficiency and care. Please take a moment to review our shipping policy:
Shipping Fees and Delivery Times:
Currently, we only ship our products to the United Kingdom.
Standard Shipping (Orders Above £50.00): Free Shipping ( 2 to 4 business days )
Standard Shipping (Orders Below £50.00): £3.95 ( 2 to 4 business days )
Express Shipping: £4.95 ( 1 to 3 business days )
Order Processing Timeline:
Orders in stock usually take 1-2 business days to process
- Packaging: 1-2 business days
- Standard Shipping: 2-4 business days
- Express Shipping: 1-3 business days
Out-of-Stock items usually take 1-4 weeks to process
- Product supply: Within the time periods specified in the product specifications
- Packaging: 1-2 business days
- Standard Shipping: 2-4 business days
- Express Shipping: 1-3 business days
Tracking Information:
- You can track your order via the chatbot on the web site providing your order number and e-mail address.
- Using the Shopify Shop App (Google Play) (Apple App Store)
- By sending us an e-mail
Delivery Address:
- Address changes are supported before packaging; After that, changes are not supported. Please e-mail contact @ thecrochetboutique.co.uk as soon as possible if you need to modify your address.
Lost or Stolen Packages:
- We will assist with lost or stolen packages. Please contact us within 2 business days if your order is confirmed delivered but not received.
Customs and Duties:
- Customers are responsible for taxes and customs duties in their respective countries.
Contact Us:
- For any questions or concerns regarding your order or our shipping policy, contact our customer support at contact @ thecrochetboutique.co.uk
- Available from 8 am to 6 pm, Monday to Friday.
E-mail Communication:
- Please check your e-mail for order confirmation, tracking updates, and support. If you encounter any issues, don't hesitate to reach out to us.