FAQ

What types of items do you offer at The Crochet Boutique?
At The Crochet Boutique, we offer a wide variety of handmade crochet items, including gifts, toys, dolls, animals, and flowers. All of our items are made with the highest quality materials and the utmost attention to detail.

Care instructions
We recommend washing your crochet item by hand in cold water and laying it flat to dry. Do not machine dry or iron your crochet item, as this may cause damage.

What type of yarn do you use for your crochet items?
We usually use the highest quality, OEKO-TEX yarn that is free of harmful chemicals and safe for your little ones to play with. We're committed to using sustainable and eco-friendly practices in all aspects of our business. More information can be found on the Safety and Quality Assurance Policy page.

How can I ensure the quality of your crochet items?
Our crochet toys are made using premium materials and are crafted by skilled artisans. Each item undergoes a thorough quality inspection to ensure it meets our high standards before being shipped to customers. This commitment to quality ensures that each toy is not only visually appealing but also durable and safe for children. More information can be found on the Safety and Quality Assurance Policy page.

Do you offer shipping outside of the UK?
Currently, we only offer shipping within the UK. We do not offer international shipping at this time.

What is your return policy?
We have a 7-day return policy, which allows customers to request a return within 7 days of receiving their item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. For more details, please review our return policy

How do I initiate a return?
To initiate a return, please contact us at contact@thecrochetboutique.co.uk. Once your return request is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Do you offer exchanges?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged?
If your item arrives defective or damaged, please inspect it immediately and contact us at contact @ thecrochetboutique.co.uk. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request. However, once an order is in transit, we cannot guarantee cancellation.

Gift wrapping and packaging
We are committed to using environmentally-friendly packaging materials, and we are proud to offer a free organic cotton bag with each order. This bag is not only reusable and eco-friendly, but it also adds a special touch to your order.

How can I contact you if I have a question or concern?
You can contact us directly through web site contact form or by sending us a e-mail message (contact @ thecrochetboutique.co.uk). We do our best to respond to all messages within 24 hours, and we're happy to help with any questions or concerns you may have.